FAQ

How long does the mixing process take?

We have a lot of bitcoins in our reserve, this allows our clients to make operations independently from each other. Moreover, you can set a delay for each operation to mix coins even better. Your coins will be sent respectively to those delays.

How many confirmations is it required to consider coins arrived?

Currently, 3 confirmations are needed for any bitcoins amount.

I have accidentally closed the browser's window, what should I do now?

You don't have to keep the window open after you have received the deposit address. All mixing process will be done automatically. Please note that the deposit address is valid only for 24 hours.

How much time the deposit address stays actual?

A generated deposit address is valid only for 24 hours. All related data will be erased and all payments to the address will be ignored afterwards.

Do you store any logs?

The Trumixer service does not keep any information about processed transactions. All related data is erased after all coins are dispatched to target addresses.

What is the largest deal amount?

It depends on the current amount of coins we have in our reserve and the amount you previously sent to the service. We will not send back your previous coins to you (in case you've used the mixing code). You will be informed about the maximum amount of coins available for mixing.

What is the least deal amount?

Please be warned that the minimum amount for mixing is 0.001 BTC. If you have accidentally sent lower amount, please turn to our support with an e-mail having your guarantee letter attached.

Can I trust you large amounts of bitcoins?

Our mixing model is properly tested and works perfectly. However, you can mix small coins portions if you have any doubts, to ensure step by step that everything is crystal clear. Our mixed code guarantees that your past coins will not be mixed with the new ones.

What is the mixing code

After your first mixing you will get the mixing code. You can use this code in next operations, which guarantees that you will not receive your previous coins. In other words, it guarantees your anonymity.

Why do I need to pay service fee?

In case your wallet is being watched, all the mixing scheme can be disclosured in the blockchain by the amount came to target addresses. To make the mixing process even more obscure, not only do we recommend using a few target addresses, but also pay some service fee.

Does the Trumixer support SegWit addresses?

Yes. You can use SegWit addresses starting with the digit "3" to send and to receive bitcoins.

Does the Trumixer support bech32 addresses?

Yes, our service supports bech32 addresses of the witness version 1 (those starting with "bc1") as target addresses. Please note that bech32 addresses may not be supported by some blockchain explorers, therefore tracking the transaction by target address may not be possible with them.